Timothy Brown

Timothy Brown founded By Appointment and although now retired, calls in to check that we are all behaving ourselves!  Timothy has been in the hotel and catering industry for forty three years.  Timothy trained for five years at the renowned Imperial Hotel in Torquay in conjunction with the South Devon Technical College, leaving with a degree in Catering Management.  Timothy has owned three restaurants, The Garden in Halstead, Essex, Brownes in Bungay, Suffolk and By Appointment in Norwich.

Robert Culyer

Robert Culyer attended Langley School, just outside Loddon in Norfolk.  Robert then went to Huddersfield Polytechnic to do a degree in Hotel and Catering Administration.  Whilst in Huddersfield, Robert worked in a night club which culminated in him being the general manager.  Robert then joined Tim at By Appointment in 1991.  Robert's age is a mystery, but he will admit to being 35.  Robert lives with his cat Binnie and has a passionate interest in antiques.  Robert wrote a regular column for 3 years in the local newspaper The Eastern Daily Press, on etiquette and makes occasional appearances on local BBC radio station - Radio Norfolk.

The Chefs

Head Chef

Ellery Powell  joined the team at By Appointment in the last quarter of 2008.  Ellery trained at Bournemouth and Poole College, Academy of Culinary Arts, and achieved a distinction on the Specialised Chef's Course.  Ellery has a lot of experience working at two AA Rosette restaurants, most recently working at Charingworth Manor, Nr Chipping Campden.  Although most of Ellery's working experience is in the Cotswolds, Ellery came originally from Norfolk.  Since taking over the day to day running of the kitchens Ellery has put in a tremendous amount of effort into sourcing fresh produce, not only examining its quality but also its pedigree - and you would not expect anything less from By Appointment.

Administrative Assistant

Miss Tina Minns has helped with the administration and secretarial tasks over the past 5 years.  As well as carrying out the administrative and secretarial tasks, Tina also helps with promotions and the stock control systems.

The Cleaners

Ms Sylvia Roberts, Mrs Janet Carr and Mrs Betty Dunn are absolute super heroes!  Between them they have clocked up almost 20 years of service and have an amalgamated age of nearly 200 years!  They have the unenviable but most important task of servicing the rooms and keeping the restaurant clean.  This is no easy task when you consider that the house is an eclectic collection of bits and bobs.